Returns
You may return goods without stating any reasons within 60 days from delivery. You can purchase a return label from our returns partner Rebound (check our FAQ for a list of countries where ReBound is available) or, alternatively, you can send your return using a courier of your choice.
Return via Portal
Register your return with our partner ReBound using your order number & e-mail address, then follow the instructions.
- Register your return on our portal
- Scan your QR code at the post office
- Send your package to a local Rebound hub
- Don't worry about additional customs fees
Manual return
Return your order by your own means and send it directly to our warehouse. Get a refund as soon as we receive your items.
- Fill in the return form and place it in the box
- Choose a courier and ensure the package is traceable
- Pay for your shipping label
- Pay for customs (if you are located outside of the EU)
Returns policy
To receive a full refund, items must be unworn and unused, with original tags and labels attached, and, as far as reasonably possible, in their original packaging. Please You are liable for any loss in value of the goods resulting from use beyond simply checking the features and functionality of the products. After you notify us of your return, you have an additional 14 days to return the products, you will be responsible for the direct costs of returning the goods. Returns will be inspected upon arrival before a refund is processed.
Return address
stichd sportmerchandising B.V.
De Posthoornstraat 16
5048 AS Tilburg Netherlands
A refund will be made within 14 days of the arrival of the goods at our warehouse using the same payment method as the original transaction unless otherwise agreed. If you only return part of your order, the original delivery costs will not be refunded. If you return your order via your own courier, we advice you to notify us in advance. Ensure that you have a tracking number and a ‘Proof of Delivery’ document clearly showing our warehouse address as the destination. We take no responsibility if your return gets damaged or lost in transit.
Non-EU customers may be subject to additional charges and duties when returning the items to our warehouse in the Netherlands. In which case any extra duties and charges will be borne by you. Please check with your courier for a list of associated charges.
Damages or faults upon receival
Your statutory rights regarding faulty or defective products remain unaffected by this return policy. To report a faulty item please contact our customer service team, providing photographic evidence of the issue. Please ensure the item is documented with the original tags still attached. If the fault is confirmed, a free return label (or similar solution) will be provided.